Refund Policy

Platform subscriptions

Fees for MultiStore POS plans (Starter, Business, Enterprise, or custom quotes) are generally non-refundable once a billing period has started, except where required by law or explicitly stated in writing. If you believe you were charged in error, contact hello@multistorepos.com.ng within fourteen (14) days with your account email and payment reference.

Duplicate or failed activations

If a technical error caused duplicate subscription charges or prevented plan activation after successful payment, we will investigate and, where confirmed, arrange a correction or credit at our discretion.

Online shop sales (merchant to customer)

Refunds for goods or services sold through your online storefront are between you and your customer. MultiStore POS provides order and payment tooling; you set your own refund rules and must comply with consumer protection law. Payouts may remain on hold until order completion workflows are finished.

Chargebacks

Payment partners may reverse transactions through chargeback processes. We may debit held balances or request supporting documentation from merchants when chargebacks relate to online shop activity on the platform.